Most items (except final sale and custom products) can be returned or exchanged within 30 days of the original ship date. All sales after 30 days from the original ship date are considered final.
- Items must be in brand new condition(including but not limited to scratches or dents) and must be in original/sell-able condition.
- Eligible items must include the original packaging and box with all tags attached and user manual and accessories.
- Please note bundled items need to be returned with all components for a full refund. The following items are not eligible for return or exchange:
- Items that do not have the original packaging or paperwork.
- Items that have pet hair, are worn, misused, stained, soiled or laundered (i.e. not in saleable condition).
- Items that are 30 days past the original ship date
- Items in the following categories:
- Final Sale/Clearance Items
- Outdoor Cushion Products
- Custom Products.
Customer is responsible for the shipping fees associated with returning the products.
Original shipping charges will be deducted from the refund unless the return is the result a manufacturer's defect, as confirmed by our Quality Assurance Department.
Refunds will be issued to the original form of payment.Any credit for gift returns will be issued to the original purchaser.
Depending on the form of payment tendered, it may take up to 7 days for your refund after received the return products and 10-12 days for the receipt of refund.
Please kindly mail us at firstname.lastname@example.org to initiate your return and obtain the address to send your return.